Question 1

How do I book items?

Accepted Answer

You can not book online. 
Reach out to us by Phone, Text, Email or Facebook. 
Office staff with check availability and write a quote. 
Deposit is due to reserve any items.

Question 2

What does Renta Fiesta provide when renting an inflatable?

Accepted Answer

1. Unit
2. Blowers
3. Tarps (if delivery team thinks it is necessary)
4. A reasonable amount of commercial grade extend cords. 
5. Stacks/Sandbags for securing units.

Question 3

What happens if weather is bad?

Accepted Answer

Deposits are non-refundable. If customer cancels within 72 hours of event deposit turns into a credit that can be used on any other rental or purchase. Credit is good for 1 year.

Question 4

Who sets up items on day of delivery?

Accepted Answer

Renta Fiesta Employees.
Normal set up includes Tents, Sidewalls, Dance floor, Lighting, all inflatables, dunk tanks.
Table and Chair set up is additional cost.

Question 5

What do I need to provide for inflatable rentals?

Accepted Answer

1. Appropriate size of space to comfortably fit unit. (grass or blacktop is allowed, but specify what type of ground inflatable will be set up on when booking)
2. Good electric source. Units are inflated by a blower. Normal house outlet is needed. Some units  need 1-3 outlets. For best results, use outlets  on separate breakers. 
3. If you are having an event at a location that does not have electric we do offer generators for rental. 
4. If renting unit with water feature customer provides hose. If customer  does not have a long enough hose they are available to rent.

Question 6

When is delivery and pick up?

Accepted Answer

Renta Fiesta delivers units between 7am-1pm. 
Delivery team will call customers for heads up. Inflatables get picked up following morning.

If you need specific times or same day pick up additional cost might be accumulated.

Question 7

Can inflatables be set up indoors?

Accepted Answer

Yes! Always check measurements to make sure there is enough room. 
Inflatables can be set up indoors, blacktop, grass. Please specific when booking because it effects securing materials.

Question 8

Can I order online?

Accepted Answer

No. To book please call in to the store at 717.637.0037, text 717-818-6407, or  email us at info@rentafiestainc.com

Question 9

Table and Chair Delivery Info

Accepted Answer

Tables and chairs will be delivered to ground level and/or left stacked under your tent. 
Example: Truck will back up into a driveway and drops items by garage/ front door.

Question 10

What is the rental time frame for inflatables?

Accepted Answer

We drop off between 7am-1pm on day of event.  Order of delivery is based on routes. 
Delivery team will pick up the next day, and orders are based on routes. 
Rental is normally between 16-24 hours. 
If you would like guarantee drop off time charges will be applied.

Question 11

Is a deposit require to book items?

Accepted Answer

Yes. Items are not reserved until deposit is made.

Question 12

Drop off and Pick up for Tent/Table  and Chair rentals?

Accepted Answer

Tents, table and chairs rental are by weekend.  We drop of items on Thursdays and Fridays. Pick up Sundays and Mondays. 
If events are during the week tents are installed day before and picked up a day later.

Question 13

Using others?

Accepted Answer

If customers use Renta Fiesta for Tent, they must use Renta Fiesta for tables and chairs versus another company. Yes, we understand at times companies undercut table and chairs cost, but we pride in our work. We have experience bad quality tables and chairs as well as damaged product by other companies that have fallen on our shoulders.  Thank you for your understanding. If you have any question please reach out.
info@rentafiestainc.com

Question 14

Can I cancel?

Accepted Answer

You can cancel your event 48 hours before event.
 If you cancel in that time frame the deposit turns into a credit. If you wait your deposit is forfeited.

Example: Event is on Saturday cancel by 12pm on Thursday. 
Best way to cancel is by email: info@rentafiestainc.com (info@rentafiestainc.com)

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